CarAgencia S.A Privacy Policy

Updated and Effective: September 14, 2023

WELCOME! THANKS FOR USING CARAGENCIA. BY USING OUR WEBSITE, MESSAGING PLATFORM, OR OTHER ONLINE PRODUCTS AND SERVICES (COLLECTIVELY “SERVICES”), YOU ACCEPT AND AGREE TO THE TERMS OF CARAGENCIA’S PRIVACY POLICY. PLEASE READ AND REVIEW THE TERMS BELOW.

Definitions

Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirection, with a particular consumer or household.

You/Your/Yourself means Customers or Visitors.

We/Us means CarAgencia S.A.

1. Introduction

CarAgencia S.A (“CarAgencia”) takes Your privacy seriously. This Privacy Policy covers how CarAgencia collects, uses, discloses, retains, and protects Your Personal Information. If You object to anything in this Privacy Policy, or otherwise do not understand or agree to be bound by the terms of this Privacy Policy, do not use CarAgencia’s Services. By using CarAgencia’s Services, You agree consent to this Privacy Policy, including the collection, use, disclosure, and sharing of Your Personal Information as further outlined in this Privacy Policy. You may print a copy of this Privacy Policy by using the print button or feature in Your browser. CarAgencia suggests retaining a copy for future reference.

CarAgencia may change this Privacy Policy at any time without prior notice to You. You agree that CarAgencia may provide You with notice of such changes in any of the following ways: by requiring You to acknowledge and accept the revised version at Your next login, via email from CarAgencia, and/or by posting a change notice on CarAgencia’s Website for a reasonably limited time. It is Your responsibility to review any changes to this Privacy Policy. If You object to any of the changes to this Privacy Policy, or otherwise do not understand or agree to any of the changes to this Privacy Policy, do not use CarAgencia’s Services. By continuing to access or use CarAgencia’s Services following notice of any change to this Privacy Policy, You agree to and are bound by this Privacy Policy as changed.

This Privacy Policy is incorporated into and is part of the CarAgencia Terms of Service. Any terms not specifically defined herein shall have the meanings set forth in the Terms of Use. For the purposes of this Privacy Policy, “CarAgencia” means and includes CarAgencia and its affiliates, subsidiaries, investors, owners, members, shareholders, officers, directors, employees, agents, representatives, and assigns.

2. Information Collection and Use

2.1. Generally

In order to utilize our Services, you will be providing information to us, some of which may be personal information.  

CarAgencia collects Personal Information from You and the devices (including mobile devices) You use to access CarAgencia’s Services. Categories of Personal Information that CarAgencia collects includes without limitation: (a) identifying information such as Your name, address, email address, phone number, Identification; (b) buying, selling, and other transaction information; (c) financial information such as credit card or bank account numbers; (d) other information You provide to CarAgencia through Your use of CarAgencia’s Services; (e) information and data collected when you search vehicles on our site or provide such information into our site; and (f) other information CarAgencia is required or authorized by applicable law to collect to identify You or verify other information collected.

CarAgencia collects Your Personal Information to (a) provide You with access to and use of CarAgencia’s Services, (b) operate, improve, and personalize CarAgencia’s Services, (c) contact You regarding Your use of the Services, (d) provide You with customer service and support, (e) customize CarAgencia’s advertising and marketing, (f) facilitate interaction with third-party widgets on our Site, (g) monitor and analyze trends, usage, and activities in connection with the Site and or Services, (h)() to detect, prevent, and mitigate fraudulent or illegal activities, and (i) carry out any other purpose described to you at the time the information as collected.

We use and process Your Personal Information on the following lawful bases:

· To provide you with information, product, or Services we or affiliated third parties provide;

· With Your consent, which You provide when You register at our website to use CarAgencia’s Services. You may withdraw Your consent by contacting us; however, if You do so, we might not be able to provide You CarAgencia’s Services further. Please note that this does not affect the lawfulness of processing based on consent before its withdrawal, and that we may have other lawful bases for processing Your Personal Information;

· To process, fulfil, and complete the performance of the contract between you and us;

· To send Services related communications to manage Your interaction with Us;

· To delivery marketing materials;

· To analyze use of our Site and Services;

· To customize the use of our Site and Services;

· In connection with any payments or transactions with Us;

· To comply with a legal obligation to which We are subject; and/or

· To prevent against fraud, infringement, or other violations of our Terms of Service.

· For our legitimate interests to develop our business, except where you have notified us that such interests are overridden by your interests or fundamental rights and freedoms.

We also collect information about vehicle searches from third party data provides.  We may also utilize any information we collect through our Site, Services, or elsewhere, which may include linking information you provide directly or indirectly.  

We do not use profiling in processing Your Personal Information.

CarAgencia is the data controller of Your Personal Information, our details are listed at the end of this Privacy Policy

2.2. Tracking Technologies and Cookies

As is true of most websites, CarAgencia automatically collects certain Personal Information from You and Your devices (including mobile devices) and stores it in log files. Categories of Personal Information that CarAgencia collects in this manner include without limitation: (a) internet protocol (IP) addresses, (b) browser type, (c) internet service provider (ISP), (d) referring/exit pages, (e) operating system, (f) date/time stamp, and (g) clickstream data. CarAgencia uses this Personal Information and technologies such as beacons, tags and scripts to analyze trends, to administer CarAgencia’s Services, to track Your movements around the Website, and to gather demographic information.  We may also obtain Personal Information from other sources and combine that with information we collect through our Services. For example, we may collect information about You from third parties, including but not limited to affiliated entities, our vendors, identification verification services, mailing list providers, marketing agencies, and publicly available sources. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

When you visit our site or otherwise use our Services, CarAgencia or a third party acting on our behalf, may place a text file called a “cookie” in the browser files of Your computer. A “cookie” is a small, text-only file that we save to your hard drive – or similar technologies to automatically collect and store non-personally-identifiable information about your usage of the Site such as your IP address, your browser type, the links and items you click on, ad impressions on your web browser, and the web pages you visit.  The cookie itself does not contain Personal Information, but it will enable CarAgencia to relate Your use of CarAgencia’s Website to Personal Information that You have provided to CarAgencia through your interaction with us and our Site.  A cookie cannot read data off Your hard disk or read other cookie files created by other websites. CarAgencia may use cookies to track Your traffic patterns (as described above). In addition, CarAgencia uses encrypted cookies to authenticate Your identify on each page after You log on to the Website.

You can refuse cookies by turning them off in Your browser. If You have set Your browser to warn You before accepting cookies, You will receive the warning message with each cookie. Some of CarAgencia’s Services may not function properly if Your cookies are disabled. We may also web beacons, which are electronic images that maybe be used in our Services or emails and they help deliver cookies, count visits and help Us understand usage and campaign effectiveness.

The use of cookies by third-parties is not covered by this Privacy Policy. CarAgencia does not have access or control over these third-party cookies. These third-parties use session ID cookies to make it easier for You to navigate CarAgencia’s Website.

We and our third-party affiliates employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, tags, and scripts that help them better manage content on CarAgencia’s Website. CarAgencia ties the information gathered by these third-party partners to Your Personal Information.  These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

2.3. Google AdSense and related services

CarAgencia may use Google AdSense or related services to display ads on the Site or to manage our advertising on other sites. When You view or click on an ad, a cookie will be set to help better provide advertisements that may be of interest to You on CarAgencia’s Website and other websites. Our ad network partners may use cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking  Google’s Advertising and Privacy page.  Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

2.4. Facebook Connect or Other OpenID Providers

You can register and log in to CarAgencia’s Website using third-party sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate Your identity and provide You the option to share certain Personal Information with CarAgencia to pre-populate CarAgencia’s registration form. Services like Facebook Connect give You the option to post information about Your activities on this Website to Your profile page to share with others within Your network.

2.5. Social Media Widgets

CarAgencia’s Website may include social media features and other widgets, such as the Facebook “Like” button, the “Share This” button, and other interactive mini-programs that run on CarAgencia’s Website. These features may collect Your Personal Information including without limitation Your IP address and which page(s) You are visiting on the Website and may set a cookie to enable the feature(s) to function properly. Social media features and widgets are either hosted by a third-party or hosted directly on the Website. Your interactions with these features are governed by the privacy policy of the company providing it and not by this Privacy Policy.

2.6. AddThis Bookmark

When You use “AddThis” to bookmark and share CarAgencia’s Services or Website, You will be taken to a third-party website. Please note that the third-party’s privacy policy governs the collection and use of the Personal Information collected on those third-party websites. If You use the AddThis widget to tell Your friends about CarAgencia’s Services or Website, You will need to provide Your friend’s email address. CarAgencia has no access to this third-party information.
Please read the AddThis privacy policy to learn more about its privacy practices.

2.7. Links to Other Sites

CarAgencia’s Site may contain links to other third-party websites that are not owned or controlled by CarAgencia.  In some instances, these other sites are co-branded and the third parties are entitled to use Our name and logos on their websites.  Please be aware that CarAgencia is not responsible for the privacy practices of these third-party websites. CarAgencia encourages You to be aware when You leave CarAgencia’s Website and to read the privacy policies of each and every third-party website that collects and/or uses Your Personal Information.

2.8 Advertising and Analytics Provided by Others

We may also allow others to provide analytic services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, beacons, device identifiers, etc. This information may be used by CarAgencia and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Services and other websites and better understand your online activity.

3. Information Storage, Sharing and Disclosure

Your Personal Information is stored and processed on computers and servers in the United States and through Your use of the Site and or Services, you consent to the processing, transfer, and storage of your Personal Information. We are based in the United States and the information we collect is governed by United States law. You understand that Your Personal Information may be transferred to or maintained on, computers located outside of your state, province, country or other governmental jurisdiction. If you are located outside the United States and choose to provide Personal Information to us, note that we transfer your Personal Information to the United States and process and store it in the United States.

CarAgencia does not share Your Personal Information with third-parties or nonaffiliated entities except in the following circumstances: (a) when CarAgencia has Your permission or pursuant to Your request; (b) to process or facilitate Your inquiries or orders through our Site or Services, including sharing with third parties for the purposes of verifying information and or fraud prevention; (c) to state, federal, or other administrative and/or regulatory agencies as part of the title or ownership transfer process; (d) in response to subpoenas, court orders, or other legal, administrative, regulatory, arbitration or similar process; (e) to establish or exercise CarAgencia’s, or an affiliate of CarAgencia’s, rights and/or defend against claims; (f) with affiliates and service providers who work on our behalf including, but not limited to: credit card processing companies to process your payments for goods and services and to verify that your credit card account is valid and active; e-mail service providers to send out e-mails on our behalf; sales partners to sell you our services; data partners to process data on our behalf (e.g., by removing duplicate information from user lists, by analyzing data); and marketing partners who may market our products to you on our behalf and provide analysis of such marketing efforts. These affiliates and service providers will have access to your information as needed to perform their functions on our behalf but we do not permit them to use your information for other purposes. In addition, apart from the circumstances described above, we will not share your credit card information with any third parties without your prior informed consent, although notwithstanding the foregoing, we reserve the right to share with third parties the fact that we have credit card information about you on file; (g) with Third parties who we may utilize for marketing and educational purposes; (h) in relation to any acquisition of or by CarAgencia; (i) to our affiliated entities; and (j) to protect the rights, property and safety of You, Us, or others.

Some of the parties with whom we share Your Personal Information, may be located outside the United States, in the European Union, or outside the European Union. The privacy protections and rights of authorities to access Your Personal Information in these countries may not be equivalent to those in the jurisdiction where You are located. We will only transfer Your Personal Information to these countries where permitted to do so by law and we will take steps intended to ensure that Your Personal Information continues to receive appropriate protections. Through Your use of the Site and / or Services, you consent to such transfers of Your Personal Information.

4. Data Correction and Retention

CarAgencia will retain information as long as the legal basis for processing is applicable, provided you have not requested the deletion of your information.  

Should the information you submit to us changes, or if you want to make a request regarding the retention of your Personal Information, please contact us at:

CarAgencia
[email protected]

CarAgencia will retain information from closed or cancelled member accounts to comply with legal and regulatory obligations, resolve disputes and claims, prevent fraud, collect any fees owed, assist with any investigation, and enforce this Privacy Policy and the CarAgencia Terms of Use and take any other actions permitted by law.

5. Confidentiality and Security

CarAgencia takes Your security seriously and takes reasonable steps to protect Your Personal Information. CarAgencia uses Secure Socket Layer (“SSL”) encryption when transmitting certain kinds of Personal Information, such as financial and other sensitive information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time CarAgencia asks You for identification number or a credit card number for payment or for verification purposes, it will be SSL encrypted. The Personal Information You provide will be stored securely on CarAgencia’s servers. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, We cannot ensure or warrant the security of any information that You transmit to Us, and You do so at Your own risk.

If CarAgencia learns of a security systems breach, CarAgencia may attempt to notify You electronically so that You can take appropriate protective steps. By using CarAgencia’s Services or otherwise providing Personal Information to CarAgencia, You agree that CarAgencia can communicate with You electronically regarding security, privacy, and administrative issues relating to Your use of CarAgencia’s Services. CarAgencia may post a notice on the Website if a security breach occurs. CarAgencia may also send an email to You at the email address You have provided in these circumstances. Depending on where You live, You may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw Your consent from receiving electronic notice) You should notify CarAgencia at [email protected].

6. Communications

If You no longer wish to receive CarAgencia’s newsletter and other promotional communications, You may opt-out by following the instructions included in each communication. We may maintain different lists so you may need to unsubscribe from multiple lists. CarAgencia reserves the right to send You certain communications relating to CarAgencia’s Services, including without limitation notifications, service announcements administrative messages, and other messages regarding our ongoing business relations. Generally, You may not opt-out of these communications, which are not promotional in nature. If an opt-out option is available, You may opt-out by following the instructions included in each communication.  Note that it may take up to two weeks for valid unsubscribe requests to be effective.

7. Your Rights

Under applicable personal data protection laws, You may have certain statutory rights in regards to Your Personal Information. Such rights include:

The right to be informed about how we process your Personal Information;

The right to access your Personal Information and information about how your Personal Information is being processed;

The right to have your Personal Information rectified if it is inaccurate or incomplete;

The right to object to certain activities in relation to your Personal Information;

The right to obtain (in a machine-readable format) under certain conditions and use your Personal Information for your own purposes;

The right to request that your data be erased under certain conditions and all dissemination ceased;

The right to restrict the processing of your Personal Information in specific cases;

The right to not be subjected to a decision when it is based on automated processing or profiling, and it produces a legal or a similarly significant effect on the user.

To exercise any of these rights, please write to us at support@ CarAgencia.com.

Additionally, You have the right to lodge a complaint with a relevant supervisory authority; However, we would appreciate the chance to deal with Your concern before You approach a supervisory authority so please contact us in the first instance.

Please note that the specific list and scope of your rights depends on your jurisdiction. Please consult your local data protection laws to determine what rights may be available to You and when access to these rights is limited.

 

9. Children’s Online Privacy Protection Act

The Site and Services are not intended for or directed to users under the age of 18. You must be at least 18 years old to use this Site and or our Services. We do not knowingly or intentionally collect Personal Information from children under the age of 13 or other minors.  If You believe that Your child has provided Us with any Personal Information, please contact us immediately so that We may take the appropriate steps.

10. Contacting CarAgencia

If You have questions or concerns regarding this Privacy Policy, please contact CarAgencia using the contact information:

CarAgencia
[email protected]